Terms of Use

1. About us and these Terms

These Terms of Use cover the LevelYap app and levelyap.com, operated by Savvas Theocharous, an individual based at Ariadnis 26, 2416 Egkomi, Nicosia, Cyprus. Contact: team@levelyap.com.

Effective 2026-09-05, Version 1.0. By choosing to use the service after these Terms are made available to you, you agree to them. If you do not agree, do not use the service. Our Privacy Policy explains personal-data processing; acceptance of these Terms is not blanket consent for that processing.

2. Eligibility and younger users

You must be at least 16 years old to use LevelYap. If you are under 18, you need your parent’s or guardian’s permission, and they should read these Terms with you. You must meet any higher minimum age or other legal requirements that apply where you live. Parents or guardians authorising use should supervise that use and authorise any purchases.

3. Your account

Use accurate account information and keep your login secure. Do not share access to your account or use someone else’s account. Contact us promptly if you suspect unauthorised access. We use your account to keep your journal, recordings, settings, and purchases together. If you use Apple’s Hide My Email, account communications may use its private relay address.

4. The service

LevelYap provides short voice or video recording, optional practice topics, transcription, automated speaking feedback, and a journal of your takes and progress. Features may vary by app version, platform, subscription, and availability. Cloud-based features require an internet connection and working third-party services. Usage limits and available paid features are shown in the app.

Scores, transcripts, and suggestions are generated by automated systems and may be inaccurate or unsuitable for your context. They are for personal practice, not a certification of language ability, a clinical assessment, speech therapy, or a substitute for professional advice. We do not guarantee a particular improvement, outcome, or score.

5. Your conduct

• Record yourself. Do not record or upload another person without all necessary permissions.
• Do not upload unlawful material, infringe someone’s rights, harass others, or use the service to facilitate harm.
• Avoid private or sensitive information that is not needed for speaking practice, including other people’s personal information.
• Do not attempt to access another user’s recordings, bypass payment or usage limits, introduce malicious code, or disrupt the service.
• Do not use automated access or reverse engineering to abuse the service. Nothing here restricts rights that cannot lawfully be excluded.

6. Your content and intellectual property

You retain ownership of your recordings and other content. You grant us a limited, non-exclusive licence to store, copy, transmit, transcribe, analyse, and display that content only as needed to provide the features you request, operate and secure the service, and meet legal obligations. This includes processing by the providers described in the Privacy Policy.

That licence ends when the content is deleted, except to the extent necessary to complete deletion, maintain restricted backups under applicable retention arrangements, or comply with law. It does not authorise us to use your recordings in advertising without separate permission.

The app, website, branding, and original materials are owned by us or our licensors. We grant you a limited, personal, non-transferable licence to use the app and website under these Terms and the applicable store rules. You may use your own practice outputs, subject to third-party rights; AI outputs may not be unique or eligible for intellectual-property protection.

To report content that infringes your rights, email us with your contact details, an explanation of the right involved, and enough information to identify the content. We will review the report and take appropriate action.

7. Payments and subscriptions

LevelYap may offer free access and optional paid subscriptions. The purchase screen shows the price, billing period, included features, and any trial or promotional terms before you confirm a purchase. Prices and taxes depend on your store and location. You are not charged merely for browsing this website.

Subscriptions renew automatically unless you cancel through the store before renewal under the terms displayed at purchase. For Apple subscriptions, cancel at least 24 hours before the current period ends; renewal charges may be applied within the final 24 hours. If a trial is offered, it converts to a paid subscription unless cancelled according to its displayed terms.

On iPhone, open Settings, tap your name, then Subscriptions to manage or cancel. For a purchase made through Google Play, use Play Store → Payments & subscriptions → Subscriptions. Access normally continues through the paid period after cancellation. Deleting the app, deleting recordings, or deleting your LevelYap account does not cancel a store subscription.

The store handles payment, billing disputes, and refund requests under its policies and applicable consumer law. Nothing in these Terms removes mandatory cancellation, withdrawal, or refund rights. Any legally required consent concerning immediate digital-service delivery is handled during the relevant purchase process. Price changes are subject to store notice and consent rules.

8. Suspension, termination and deletion

You can stop using LevelYap at any time. Use your profile to export entries or delete your account, or contact us if you cannot access it. Export anything you want to keep before requesting deletion. Deletion is intended to be permanent and may remove recordings and feedback.

We may restrict access when reasonably necessary to address a material breach, fraud, unlawful activity, security risk, or legal requirement. Where appropriate, we will explain the reason and give an opportunity to resolve the issue. Urgent action may be necessary to protect people or the service. Mandatory consumer remedies remain available.

9. Availability and disclaimer

We aim to provide a useful, reliable service, but interruptions, errors, maintenance, and provider outages can occur. Beta features may change or be withdrawn. To the extent permitted by law, we make no additional promise that the service will be uninterrupted or error-free, or that AI feedback will always be correct. This does not limit mandatory standards of reasonable care, conformity, or other consumer rights.

10. Liability

We are responsible for loss caused by our breach or negligence to the extent required by applicable law. We do not exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence, or anything that cannot lawfully be excluded. Your mandatory consumer rights are unaffected.

LevelYap is offered for personal practice. To the extent permitted by law, we are not responsible for business losses or losses that were not reasonably foreseeable. You should not rely on an automated score for consequential decisions. These Terms do not impose a fixed monetary cap on your mandatory legal remedies.

11. Apple App Store terms

If you obtain LevelYap through Apple, these Terms are between you and us, not Apple. Apple is not responsible for the app or its content and has no obligation to provide app maintenance or support. Your licence is limited to use on Apple-branded products you own or control as permitted by Apple’s usage rules, including applicable Family Sharing or volume-purchase arrangements.

Where the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation. We, rather than Apple, are responsible for applicable product claims, legal compliance, and intellectual-property claims concerning the app.

You must comply with applicable third-party agreements and export/sanctions laws, and must not be located in a prohibited or embargoed jurisdiction or listed on a prohibited-party list where applicable to distribution. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it. Other applicable store terms also continue to apply.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Cyprus. If you are a consumer in another country, you retain the mandatory protections and court rights available under the laws of your habitual residence. Nothing here requires you to bring a consumer claim exclusively in Cyprus where the law gives you another right. Please contact us first if you would like us to try to resolve a concern informally.

13. Changes to these Terms

We may update these Terms to reflect changes to the service, law, or operation. We will update the effective date and give appropriate notice of material changes. Changes will not retrospectively remove accrued rights. Where the law requires consent or a right to cancel, those requirements apply.

14. Contact